All return requests must be called into our office at 408-687-4707 prior to return and must be assigned an RMA (Return Material Authorization) number. Boxes containing product that has been written on or compromised in any way will not be accepted for return. All products must be returned in the original packaging and packed in an additional outer box to reduce the possibility of damage during return shipping.
Returns may be subject to a minimum 15% restocking charge.
Non-refrigerated product must be returned within 30 days of receipt. Unfortunately, we can NOT accept returns for Refrigerated/Frozen product, HAZMAT or for products considered pharmaceutical – except in the case of a product recall.
Any product refused or returned without an authorized RMA will be subject to a re-stocking fee or denial of credit or replacement.
In order to keep accurate inventory levels, any replacement product that is shipped will be invoiced. Once the original product is returned, the original invoice will be credited.
BioReset Network reserves the right to deny a return request outside of the above guidelines. After 30 days, the RMA and return option are no longer valid and will not be authorized or accepted.
We at BioReset Network value our customers, and thank you for your order! For additional return information or help processing your return please contact:
In order to access this content please consider upgrading your membership to a Platinum membership. Feel free to contact our offices to speak with a BioReset™ Network representative to discuss further at 650-888-7950